Return Support and Resolution
We are committed to providing a dependable service for customers who need assistance with a returned order.
Review of the request
Each request is assessed individually. The usual review period is 1–3 working days from receipt of the required information.
Condition and completeness
Returned products should be securely packaged and accompanied by the relevant original components. The condition of the item may be considered during the assessment.
Checking the returned product
Our team reviews the item once it arrives and compares the information provided with the condition of the returned product.
Available solutions
Following the review, an eligible return may be settled by refund. If suitable, an exchange or another resolution may be offered instead.
Completion notice
We will notify the customer when the return has been processed. The time taken for funds to reach the original payment account may vary.