We aim to make the delivery process clear and manageable by providing a structured approach to order preparation, dispatch and transportation.
Processing Your Order
After confirmation, your order is placed into our fulfilment process. The standard preparation time is 1–3 business days.
Preparing for Dispatch
The items are gathered and prepared before being transferred to the delivery provider. The necessary shipping information is checked during this stage.
Transportation
Once collected by the carrier, the parcel follows the applicable delivery route towards the destination. Depending on the service, it may pass through several distribution points.
Shipment Status
Tracking updates are based on information recorded by the carrier. A temporary lack of new updates can occur while a parcel is moving between facilities.
Delivery Completion
The final delivery is handled according to the carrier’s standard procedures and the conditions applicable to the delivery area.
Support After Dispatch
If you have concerns regarding a delayed or unclear tracking status, our team can review the information available and provide appropriate assistance.